Terms and Conditions
The reservations across our web remain subject to confirmation until a deposit of 25% by Credit Card (Visa or Mastercard).
To collect your vehicle you will need your Identify card or Passport and Driving licence in effect, and to provide a Credit Card (Visa or Mastercard).
The makes and models of cars shown on our site are examples of groups only and maybe substituted for others makes or models in the group reserved. No guarantees are available for make, model, colour, petrol or diesel engines.
The vehicle cannot be taken off of the Menorca Island.
Our advertised prices include
IVA / VAT 21%
Unlimited Mileage
24 Hour breakdown cover.
Aditional driver
Deliveries and collections at the airport, Maó, Es Castell and Sant Lluís between 9 to 21h.
C.D.W Insurance, without bond, with exclusions, for models A, A1 (Cabrio), B, C and D.
Insurance CDW, with excess of 600€, with exclusions, for models D1, (Automatic), D2 (Automatic), E (SUV), F (7 seater) and G (9 seater). This excess can be redeuced to zero with the Insurance CDW without excess, with exclusions for each type of car.
Our Insurance cover drivers of 23 years up to 70 years having held a driving license for a minimum of 2 years.
Insurance Exclusions
Puncture, tyre damage or damage to wheel rims
Loss or damage of car keys
Mirrors and window damage
Refuelling the vehicle with the incorrect fuel (expenses incurred by the movement or the repair of the damage that have been caused to the vehicle by using the incorrect fuel.
Any traffic fines incurred
Reckless driving under the influence of alcohol or drugs
Damage to the underside of the vehicle. The sills beneath the doors, the clutch and upholstery is not covered by the insurance
We will require the number of a credit card at the start of the rental to cover any costs incurred.
If you don't have a credit card we will request you an excess from 300€
Optional Full Insurance
Full Insurance for Groups A, A1 (Cabrio), B, C and D: 8€/day covers tyres, wheels, glass, mirrors, rear-view, car keys, incorrect refuelling, underside of the car, sills beneath the doors, cluthc and upholstery.
Full Insurance, to reduce the excess to zero, for Groups D1 and D2 (Automatics), E (SUV), F (7 seater) and G (9 seater): 14€/day, covers tyres, wheels, glass, mirrors, rear-view, car keys, incorrect refuelling, underside of the car, sills bneath the doors, cluth and upholstery.
No additional insurance covrers damages caused by negligence to the underside of the vehicle, for dangerous driving, or under the influence of alcohol, drugs, or any other illegal substance or on taking the breathalyser test should this prove positive, and fines.
Failure to report an accident however small, within 24 hours will sersult in the collision damage cover being withdrawn. This means that the hirer will be responsilbe for all repair cost. The client must also fully complete the accident report form supplied with the vehicle. Failure to compleste this form in full will result in the insurance being withdrawn and the client responsible for the full cost of repair.
Fuel Policy
We will deliver the cars with a full tank of fuel and the clients must leave the car with a full tank at the end of the rental (full-full). If the car is not full at the end of the rental, the client will be charged the cost of fuel, plus an additional charge of 10€.
Also, we can offer the option to deliver the car full of fuel and the client may pay for the tank of fuel at the beginning of the rental and return the car empty (full-empty). However no refund is offered for any unused portion of fuel at the end of the rental period.
Deliveries to the Airport
Deliveries to the airport are free from 9h to 21h
Please note that we need the flight details to deliver the car at the Airport.
A person of our company will waiting for you at the Airport with a sign of Autos 21 Rent a Car
Extras
Baby seats group 1 (from 9Kgs until 18kgs) 3 euros per day IVA /VAT included.
Booster cushions (from 15Kgs until 36Kgs) 3 euros per day IVA / VAT included.
Baby seats group 0 (newborn to 9 Kgs) please request information.
Deliveries and collections for flights between 21.00h and 9.00h incur a supplement of 25 euros.
Deliveries or collections outside the zones of Mahón, ES Castell or Sant LLuis incur a supplement of 28 euros. And deliveries or collections zone Ciutadella 30€.
Traffic fine management and others managements: 25€. This fee will be charged if you receive a traffic ticket during your rental, this fee does not pay the fine.
Return of the vehicle
The vehicle must be returned on the date, hour and place agreed on the rental contract. If the vehicle is returned before the agreed hour without notice to the company, any expenses incurred (paking, etc) will be charged th the client. We offer a grace period of 59 minutes, after this period the client will be invoiced one more day.
Methods of Payment
To confirm your reservation Autos 21 require a deposit of 25% payable by credit card (Visa or Mastercard).
The balance will be payable upon collection of the vehicle in cash or by credit card (Visa or Mastercard).
If you require an invoice Autos 21 will require the company name and details to be invoiced before arrival.
Discounts
Autos 21 offer special discounts to property owners and regular clientes of Autos 21, contact us for information.
Discounts cannot be used in conjuntion with any other discounts offered.
Cancellation Policy
Reservations cancelled 10 or more days before the start of the rental will incur an administration charge of 10% of the total rental. (Minimum 10 euros).
Reservations cancelled between 9 and 2 days before the start of the rental will incur an andminstration charge of 20% of the total rental. (Minimum 10 euros).
Reservations cancelled 1 day before or on the day of rental will be charged 25% at the full rental price.
No refounds are made once rental has started, except in exceptional circunstances (death or a relative for example).
Refounds are not given if the vehicle is collected later than agreed on the reservation on the vehicle is returned before the date or hour on the reservation
Data Protection
We inform you that your personal data will be keep in a client file protected by Balear Inversiones y Explotaciones, S.A (Autos 21 Rent a Car). The processing of our data is necessary for the development of the commercial relationship that links us and may be the subject of assignments of obligated according to the current regulations.
